Serve better, sell more. 02 Pro takes care of the customer service resource where your customer is.
We reply as agreed to chats, phone calls, e-mails and social media messages when you don’t have time to do it yourself.
We turn contacts into leads, which your sales organization can get to work on later.
We make the shopping baskets of your online store grow with personal service and additional sales.
We support the customer in product comparisons and direct them towards the purchase decision.
A satisfied customer, whose problem is responded to at once, is loyal and buys more and more often.
This is how it works:
We construct the chat service on your behalf on your web pages and take care of sales through the service – even 24/7.
Our chat salesperson takes notice of every person arriving on your pages. The salesperson can also offer to chat particularly with the visitors who are looking at your most important products and services.
The chat salesperson seeks to generate as many leads and requests for quotes as possible for you, recommend your services or help your online store customer towards a purchase.
We answer your calls when you don’t have time to do it yourself – even 24/7. Our award-winning customer service agents take care of any situation with professional expertise and at the same time produ
We take care of the e-mail contacts coming from your customers on your behalf.
We continuously monitor the discussion occurring on the social media pages of your company and reply to the comments and questions of customers.
Information about 020202
020202 is a specialist in good service. We offer Finns different kinds of information and advice services by phone and SMS. In addition,we act as the customer service partner of companies of different sizes (02 Pro).
020202 employs a total of about 300 people in Helsinki, Turku and Pori. At 020202, professionals in information retrieval, who have the most comprehensive contact information of Finland at their disposal, serve Finns around the clock and on every day of the year.
020202 has been voted Finland’s best telephone service six times in a row (Taloustutkimus 2010-2015).
020202 is part of the Fonecta group.